RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@betifly.com or chat Bot. Please note that returns will need to be sent to the following address:
128 City Road, London, ENG, EC1V 2NX, United Kingdom
If your return is accepted, it is your responsibility to ship your order to us and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that shipping your goods may take longer than expected if your country of residence is not the United Kingdom.
You can always contact us for any return questions at support@betifly.com.
Accept:
Betifly reserves the right to update the rules when necessary, and the updated version will be published on Betifly with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Betifly immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Betifly.
For after-sales issues, buyers should file a return & refund application within 14 days from the delivery day.
Once the buyer submits the after-sales application, he/she needs to provide evidence (as the clause said below) to Betifly. If the buyer cannot provide compelling evidence in time, Betifly has the right to reject the refund or return the application.
All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Whether the evidence is compelling or not will ultimately be determined by Betifly.
Under Various Circumstances:
Not shipped after processing time
The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the Shipping page).
Wrong receipt information
- If the buyer fills in the receiving information incorrectly, please contact the customer service or docking personnel in time to confirm whether the goods have been shipped.
- The buyer can update the delivery address with the correct information if there is no delivery.
- If the goods have been shipped, the buyer needs to contact the logistics company to redeliver.
- If the refund application is approved, the buyer must return the product at his own expense and upload the return tracking information on time. After Betifly receives the returned goods without any damage, part of the order amount will be deducted as the cost of repackaging and restocking.
- The buyer shall bear the corresponding losses if the goods cannot be redistributed or returned.
Note: In this case, Betifly has the right to refuse the refund application.
Non-Defective Products
If the buyer applies for a return and refund for non-defective products the buyer must send back the product at his/her own expense and upload the return tracking info in time. After Betifly receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: Betifly has the right to reject the refund application under this circumstance.
Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), He/she shall contact Betifly customer service or handle the receiver within 2 working days from the date of delivery. and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it). Betifly may refuse the refund application if the buyer fails to provide compelling evidence in time.
For any problem raised in the process of using the product, Buyers should contact Betifly for communication within 14 days from the date of shipment, and provide relevant pictures or videos as evidence. If the feedback time is more than 14 days from the delivery time, or the buyer provides insufficient evidence, Betifly may refuse the refund application if the buyer fails to provide compelling evidence in time.
If Betifly agrees to a refund, the buyer shall return the goods in time and upload the tracking number. Betifly will refund in full upon receipt.
If the buyer agrees to resend, the buyer shall return and upload the tracking number in time. Betifly will reship the product upon receipt. If both parties failed to reach an agreement, the buyer shall contact Betifly and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, Betifly will proactively assist the buyer to get a corresponding refund.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3-day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Support@betifly.com
