We have a 14-day return policy, which means you have 14 days after complete your order to request a return & send the items back to our address, ensuring they reach us within this timeframe.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, Request Return from your Account. CLICK HERE or Request by Email: support@betifly.com

If your return is accepted, we’ll send you instructions to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@betifly.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Personalized Item
Please be advised that personalized items are non-returnable and non-refundable. However, in the event of a faulty product. Additionally, you have a 24-hour window from the time of purchase to request the cancellation of your selected personalized item.

Shipping Costs & Logistics Fees
Please be advised that Logistics Fees & Shipping Costs are non-returnable and non-refundable. However, in the event of a faulty product, Additionally, you have a 24-hour window from the time of purchase to request the cancellation of your selected personalized item. Kindly Review our Shipping Policy for more information.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You must know that we deduct Shipping fees are not included in refunds.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@betifly.com. or Via Phone Number +4402032895601

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