Thank you for shopping at Betifly. We value your satisfaction and aim to make your return process as smooth as possible.
14-Day Return Policy
We offer a 14-day return policy. You have 14 days from the date your order is completed to request a return.
To be eligible for a return:
- Items must be in their original condition — unworn, unused, with tags, and in original packaging.
- You must provide the receipt or proof of purchase.
How to Start a Return
- From your account: Request a return via your Betifly account.
👉 CLICK HERE - By email: Email your request to support@betifly.com
Important: Returns sent without prior approval will not be accepted.
You may also contact us with any return questions at support@betifly.com.
Damages and Issues
Please inspect your order immediately upon delivery.
Contact us right away if:
- The item is defective
- The item is damaged
- You received the wrong item
We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Underwear and lingerie (must have protective hygiene tag, unworn)
- Swimwear (must have protective hygiene tag, unworn)
- Custom or personalized products
- Beauty and personal care items
- Hazardous materials, flammable liquids, or gases
- Gift cards
If you’re unsure about an item’s eligibility, please reach out to us before purchase.
Shipping Costs & Logistics Fees
- Shipping fees and logistics charges are non-refundable.
- Return shipping is the customer’s responsibility.
Exchanges
We do not process direct exchanges.
To get the item you want:
- Return the item you have.
- Once accepted, place a new order for your preferred item.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, in accordance with EU law.
Requirements:
- Item must be unworn or unused, with tags and original packaging
- You must provide proof of purchase
Personalized Items
- Non-returnable and non-refundable, except in the case of a faulty product.
- Cancellation Window: 24 hours from the time of purchase to cancel a personalized order.
Refunds
Once your return is received and inspected:
- We’ll notify you of the approval or rejection.
- If approved, your refund will be issued to your original payment method within 3-10 business days.
Please note:
- Shipping fees are not refundable.
- Your bank or credit card provider may take additional time to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us:
📧 support@betifly.com
📱 WhatsApp: +44 020 3289 5601