This Privacy Policy outlines how we at Betifly (betifly.com) collect, use, and disclose your Personal Information when you visit our website or make a purchase from our Site. By using our Site, you agree to the practices described in this policy.
Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, feel free to contact us:
Email: support@betifly.com
Phone Number: +4402032895601
Address: Betifly LTD, 128 City Road, London EC1V 2NX, United Kingdom
Information We Collect
1. Device Information:
We collect information about your device, interactions with the Site, and necessary details to process your purchases. We also collect this information when you contact us for support.
- Purpose: To load the Site accurately and analyze usage to optimize our services.
- Source: Collected automatically using cookies, log files, web beacons, and tags (via Shopify, Google, Facebook, TikTok, Pinterest, Snapchat).
- Personal Information Collected: Browser version, IP address, time zone, cookies, products viewed, search terms, interactions with the Site.
- Disclosed to: Woocommerce and shipping partners (Royal Mail, Yodel, UPS, etc.).
2. Order Information:
We collect information needed to process your purchase, ship your order, and communicate with you.
- Purpose: To fulfill contracts, process payments, ship products, and provide order confirmations or invoices.
- Source: Collected from you directly.
- Personal Information Collected: Name, billing/shipping address, payment information (including credit card), email, phone number.
- Disclosed to: Wocommerce & Kakaclo for processing.
3. Customer Support Information:
When you contact us for support, we collect personal details to improve our customer service and marketing efforts.
- Purpose: To enhance the user experience and customer journey.
- Source: Collected from you and other platforms (Google, Facebook, TikTok, Pinterest, Snapchat).
- Personal Information Collected: User ID, IP address, website interaction details.
- Disclosed to: Marketing partners and support services.
Sharing Your Information
We share your Personal Information with trusted service providers to help us offer our services, including:
- Shopify, Google, Tiktok, Pinterest, Snapchat for online store management, analytics, and advertising.
We may also share your data to comply with legal obligations, protect our rights, or respond to lawful requests (e.g., subpoenas).
Behavioral Advertising
We use your information for targeted advertising:
- Google Analytics: To analyze how customers use the Site.
- Advertising Partners: We share information with third-party ad networks (Google, Facebook, TikTok, Pinterest, Snapchat) for targeted ads.
For more information, you can opt out of targeted advertising through these links:
You can also visit the Digital Advertising Alliance’s opt-out portal for more options.
Using Personal Information
We use your data to provide services such as:
- Processing orders
- Payment transactions
- Shipping
- Providing customer support
- Sending updates about new products, services, and promotions
Your Rights
GDPR (For EEA Residents):
You have the right to access, correct, update, or request the deletion of your Personal Information. You can also request to transfer your data to a new service.
- Data Transfers: Your information may be processed and stored outside of Europe (e.g., in Canada or the U.S.).
CCPA (For California Residents):
You have the right to know what personal data we have, request its correction, and request deletion.
- You may also opt to designate an authorized agent for these requests.
Cookies
We use cookies to improve your browsing experience, such as remembering login details, preferences, and browsing history.
- Cookie Types: Functional, performance, advertising, and social media cookies.
- Managing Cookies: You can control cookie settings through your browser. Learn more at All About Cookies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Complaints
If you’re not satisfied with how we’ve handled your complaint, you have the right to contact the relevant data protection authority.
Last updated: 09 May 2025