We have a 14-days return policy, which means you have 14 days after complete your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, Request Return from your Account. CLICK HERE or Request by Email: support@betifly.com
If your return is accepted, we’ll send you instructions to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@betifly.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items are not eligible for return, including:
- Underwear and lingerie (must have a protective tag sticker intact for hygiene purposes) (unworn or unused)
- Swimwear (must have a protective tag sticker intact for hygiene purposes) (unworn or unused)
- Custom products, such as special orders or personalized items
- Personal care goods, including beauty products
- Hazardous materials, flammable liquids, and gases
- Shipping Costs & Logistics Fees
- Returns are a Customer Responsibility
If you have any questions or concerns about a specific item, please contact us.
Please note: We do not accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Personalized Item
Please be advised that personalized items are non-returnable and non-refundable. However, in the event of a faulty product. Additionally, you have a 24-hour window from the time of purchase to request the cancellation of your selected personalized item.
Shipping Costs & Logistics Fees
Please be advised that Logistics Fees & Shipping Costs are non-returnable and non-refundable. However, in the event of a faulty product, Additionally, you have a 24-hour window from the time of purchase to request the cancellation of your selected personalized item. Kindly Review our Shipping Policy for more information.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You must know that we deduct Shipping fees are not included in refunds.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@betifly.com. or Via Phone Number +4402032895601